1. Shipping Methods & Fulfillment
All orders are professionally packed in display cartons, master cartons, or shrink-wrapped wooden pallets and dispatched from our central Dallas, Texas distribution facility:
- Commercial Freight LTL (Pallets): Ideal for multi-carton and master case wholesale orders. Includes lift-gate or loading dock delivery.
- FedEx Commercial Ground Freight: Fast carton freight with complete tracking and adult signature (21+) upon arrival.
2. Dispatch Timelines
Verified wholesale orders placed before 2:00 PM CST on business days are typically processed and staged for carrier pickup within 24 to 48 business hours, subject to inventory availability and payment clearance.
3. Hygienic & Regulatory Return Exclusions
Due to health, hygiene, safety, and strict regulatory standards, opened consumables cannot be returned or restocked once delivered.
The following categories are strictly non-returnable once opened or unsealed:
- E-liquids and salt nicotine bottles
- Disposable vape devices
- Replacement pods, pre-filled cartridges, and open coils
- Mouthpieces, drip tips, and herbal heating chambers
- Consumable botanical, mushroom, and hemp products
4. Damaged Shipments or Missing Items
Wholesale buyers must inspect all pallets and cartons upon arrival. Any shipping damage, shortage, or discrepancy must be noted on the carrier bill of lading (BOL) and reported to HH Distro within 48 hours of delivery with photographic evidence.
5. Manufacturer Defect Claims
Hardware defects (battery issues, internal component failure) are covered under manufacturer warranty programs. HH Distro will assist authorized buyers with manufacturer documentation, RMA submissions, or replacement procedures when authorized by the respective manufacturer.